Widerrufsrecht

At belfurniture.shop, customer satisfaction is our priority. We want every customer to have a positive shopping experience and feel confident when purchasing furniture from our online store.

This Return and Refund Policy explains the conditions, procedures, and requirements for returning products and requesting refunds.

By placing an order with belfurniture.shop, you agree to the terms described below.

1. Right of Withdrawal

Customers located in Germany and the European Union have the legal right to withdraw from a purchase contract within the applicable statutory period.

If you wish to cancel your order and return a product, please contact us by email:

Email: info@belfurniture.shop

Please include:

• Your full name
• Order number
• Product details
• Reason for return request

Our customer service team will provide instructions regarding the return process.

2. Return Period

You may request a return within 14 days after receiving your order, in accordance with applicable European consumer protection regulations.

The return request must be submitted within this period.

Products returned after the applicable return period may not be accepted.

3. Return Conditions

To be eligible for a return, products must meet the following conditions:

• The product must be unused and in its original condition.
• The product must include all original packaging, accessories, and documentation.
• The product must not show signs of damage, modification, or improper use.
• The product must be safely packaged to prevent damage during transportation.

For hygiene, safety, or product protection reasons, certain items may not be eligible for return if they have been used or assembled.

4. Furniture Returns

Due to the size, weight, and nature of furniture products, customers are responsible for carefully following return instructions provided by belfurniture.shop.

Furniture products should not be returned without prior approval from our customer service team.

Unauthorized returns may result in delays or refusal of refund processing.

5. Return Shipping Costs

Unless the product received is defective, damaged, incorrect, or not as described, customers may be responsible for return shipping costs.

If the return is caused by an error from belfurniture.shop, including:

• Incorrect product delivery
• Damaged product upon arrival
• Manufacturing defects

we will review the situation and provide an appropriate solution, including replacement, repair, or refund where applicable.

6. Damaged or Defective Products

We recommend checking your order carefully after delivery.

If your product arrives damaged, defective, or incomplete, please contact us within a reasonable timeframe after receiving the package.

Please provide:

• Order number
• Description of the issue
• Photos or videos showing the problem
• Packaging condition if applicable

Our team will review your request and work to provide a suitable resolution.

7. Refund Process

Once your return has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If your refund is approved:

• The refund will be processed using the original payment method.
• The refund will include the eligible purchase amount.
• Processing times may vary depending on your payment provider.

Refunds are generally completed within several business days after approval.

8. Late or Missing Refunds

If you have not received your refund after confirmation, please:

1. Check your bank account again.
2. Contact your payment provider.
3. Contact your bank for processing information.

If you still have not received your refund, please contact us:

Email: info@belfurniture.shop

9. Order Cancellation

Customers may request cancellation before the order has entered the shipping process.

Once an order has been shipped, cancellation requests may no longer be accepted and the customer may need to follow the return procedure.

10. Exchanges

If you would like to exchange a product, please contact our customer service team.

Exchange requests are handled based on product availability and individual circumstances.

11. Non-Returnable Items

Certain products may not be eligible for return, including:

• Products that have been customized according to customer requirements
• Products damaged due to improper handling or assembly
• Products that have been used beyond inspection purposes
• Items missing original components or packaging

12. Contact Information

If you have any questions regarding returns, refunds, or order issues, please contact:

belfurniture.shop

Email: info@belfurniture.shop

We are committed to handling every return and refund request fairly, efficiently, and according to applicable consumer protection standards.